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Noticeboard

Wednesday 17th July 2019

The telephone lines will be closed today from 12.30 until 8.00am Thursday 18th July 2019

Click Opening Hours then the Closed tab to find out who to ring if you need medical assistance

Text message service

We have started to use text messages to contact you about making appointments, if you wish to "opt out" of this service, please let us know.

New website coming soon!

Up to 300 appointments per month are ‘Did Not Attend’ (DNA), i.e. the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change the appointment.  The affect of these are:

 

     A potential risk to the health of the patient     

      An increase in the waiting time for appointments

      Frustration for both staff and patients

      A waste of resources
Policy

We have tried to offer a variety of ways for patients to cancel their appointments but we are still having  up to 300 appointments a month wasted. Appointments can be cancelled:

By using the link on our website

 

 


    • Ring the surgery on 01926 857331 select option 1 for automated service

 


    • Ring the surgery on 01926 857331 select option 4 to speak to receptionist


Unfortunately the practice has had to introduce a policy to manage this increasing problem.

If a patient fails to attend a pre-booked appointment on 2 occasions in 12 months, an informal warning letter will be sent to the patient, advising them that a further occurrence could risk removal from the Practice.

If the patient fails to attend another appointment, the matter will be discussed by the practice and a decision will be made  as to whether the patient will be removed from the Practice list. In which case a formal warning letter will be issued.

Warning letters are valid for a period of 12 months.

Thank you for your co-operation in this matter.

 
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