Up to 300 appointments per month are ‘Did Not Attend’ (DNA), i.e. the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change the appointment. The affect of these are:
A potential risk to the health of the patient
An increase in the waiting time for appointments
Frustration for both staff and patients
A waste of resources
We have tried to offer a variety of ways for patients to cancel their appointments but we are still having up to 300 appointments a month wasted. Appointments can be cancelled:
By using the link on our website
Unfortunately the practice has had to introduce a policy to manage this increasing problem.
If a patient fails to attend a pre-booked appointment on 2 occasions in 12 months, an informal warning letter will be sent to the patient, advising them that a further occurrence could risk removal from the Practice.
If the patient fails to attend another appointment, the matter will be discussed by the practice and a decision will be made as to whether the patient will be removed from the Practice list. In which case a formal warning letter will be issued.
Warning letters are valid for a period of 12 months.
Thank you for your co-operation in this matter.