Contact Us

Opening Times

Please select a site

Our address

Castle Medical Centre 

22 Bertie Road 

Kenilworth 

Warwickshire 

CV8 1JP

 

Tel: 01926 857 331 

Please note: we have removed our fax machine from 31.03.2020 in line with NHS England guidance 

Emails

We have been using emails to communicate much more during the Covid-19 pandemic.  If you need to email us, please use the following email address:

castlemc.reception@nhs.net

If we send you a reply with personal information, we will send it securely.  You will need to create an Egress account to open it (you will only need to do this once).  We have devised some instructions to help you do this.  Once you have created your account, you can access all future emails from us by entering your user name and password.

Remember there are lots of scams going around so if you have any queries about the email you have received from us, please get in touch

 

Create a new Egress Account.pdf

Text Messages

Text messages are a fast, easy way for us to get in touch with you.  We now have the facility to add a link for you to reply to us.

If you would like to opt out of this service, please let us know by using the "contact us" form or by ringing the main surgery number and choosing option 2 

Contact us form

Please contact us by using our electronic form. We're happy to help with any non-clincial queries you may have. For medical administration and clinical enquiries, please use the new eConsult link on our homepage.

Please note: complaints made via our 'contact us' form do not comply with out complaint procedure. If you wish to make a complaint please use the form below. 

Talk to us on social media

Complaint form

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately. 

 

Complaints Procedure Oct 19.pdf

Comments and Suggestions

Castle Medical Centre welcome your feedback on ways we can improve our services. 

If you wish to have your say regularly and want to be involved in ways to improve our services, why not join our patient group?