Suggestions & Complaints
We always try to provide the best services possible, but there may be times when you feel this has not happened. We have an in-house complaints procedure to respond to patient's grievances. We hope that you will use this to allow us to look into and, if necessary, correct any problems that you have identified or mistakes that have been made. Your comments will be treated in confidence and will not put your care at risk. If you use the procedure it will not affect your right to complain to NHS England. Please note that we have to respect our duty of confidentiality to patients and therefore the patient’s consent will be necessary if a complaint is not made by the patient in person. If you have a problem please contact our Complaints Manager, Mrs Aldridge by telephone 01926 857331 or use the contact details tab to send an email. She will explain to you what you need to do. She will acknowledge your complaint and will inform you of a likley date for a final response from the Practice.
You may also contact NHS England if you feel you cannot raise your complaint directly with us. Their contact details are below.
PO Box 16738
Telephone: 0300 3112233
For help and support on NHS complaints please follow this link www.pohwer.net or pick up their leaflet from the surgery.