Appointments

To reduce the spread of coronavirus, all appointments are now made via telephone or online, they cannot be made in person.

There are several ways to get the medical advice you need. We offer telephone or video consultations and advice via an online consultation (eConsult).

Appointments are available throughout the day during our opening hours and can be booked online, by telephone or in-person at the reception. Please select one of the below appointment types, to get the best suited help on time.

For non-urgent issues, please follow the guidelines below and choose the right service, which can help you without any appointment. This will help us being more efficient and making an appointment available to you when you need it the most.

Pharmacy

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

The 35 conditions which can be treated at home with advice from the pharmacist include:

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

FIND A PHARMACY

Online Consultation

Our Online Consultation service will let you request advice, treatment, sick notes, GP letters, recent test results and more. Fill out a quick online form and we will deal with your request before the end of the next working day.

How it works?

01
Find your symptom, condition or request.
02
Fill out a quick form.
03
Your practice responds by phone or email, usually by the end of next working day

Get Started Watch Video

GP Online Services

Book an appointment with your GP, nurse or clinician at a time that suits you. Sign in to your registered GP online service.

NHS App

Call the Practice

Appointments can be booked by calling the practice during working hours

Save the call to the surgery and make the best use of pharmacy and online consultations, if your concern is of a non-urgent nature.

Call the Practice

Why does the receptionist need to ask what’s wrong with me?

Our reception staff are important members of the practice team and it has been agreed they should ask patients ‘why the need to be seen’.

We have trained our reception staff to ask certain questions to help make sure you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.

FAQs

What are the timings for routine appointments?

Appointments are available throughout the day during normal opening hours.

Does the practice offer routine appointments on weekday evenings and on weekends?

Castle Medical Centre also offers one late surgery from 18:30 – 20:00 on Monday evening.

Patients in South Warwickshire will be able to book face-to-face or telephone consultations at GP+ ‘hubs’ from 6.00 - 9.00pm on weekdays and 9.00am - 1.00pm on weekends.

Routine and same day appointments are offered with GPs, nurses and clinical pharmacists. In addition there will be same day appointments from 18:00 – 21:00 on weekdays for children aged 0-16 who need treatment after school hours.

South Warwickshire GP+ appointments are available in Alcester, Kenilworth, Leamington Spa, Southam, Stratford-upon-Avon and Wellesbourne. The hubs are staffed by GPs and nurses from local GP practices, with some specialist roles recruited specifically for the new service.

GP+ clinicians will have access to patient records, so that the patient’s full medical history is known and records can be updated regardless of when or where patients are seen (subject to consent).

Appointments for the extended access service are booked for you by contacting the surgery during opening hours or by telephoning the GP+ booking line 01926 695949 on a Friday (18.00-20.00) or Saturday & Sundays (09.00-12.00)

For more information, visit www.southwarwickshiregps.nhs.uk/extendedaccess

How can I book an appointment with a nurse or healthcare assistant?

These appointments can be booked in advance by telephone only or by calling into the surgery to speak to a member of our reception team. Please telephone 01926 857331, option 2.

You will be asked the clinical reason for your appointment so the correct clinician and time slot is booked.

Spirometry appointments

Book your appointment with Angie Russell.

Full reversibility is: 20 minute appointment, 20 minute gap (wait at surgery), 10 minute appointment.

Please read the instruction leaflet below before you attend.

How can I book an appointment for blood test?

These appointments can be booked in advance by telephone only or by calling into the surgery to speak to a member of our reception team. Please telephone 01926 857331, option 2.

You will be asked the clinical reason for your appointment so the correct clinician and time slot is booked.

Blood Test Forms

When your clinician indicates a blood test is necessary, they will generate a blood form on your medical records which will be printed on the day of your appointment.

If you have a chronic disease invitation letter, you can book your blood test without a form

If you wish to have a blood test elsewhere, please ask Reception to print off your blood form.

How to avail the Chaperone and Interpreter service?

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

If you require an interpreter to attend with you when you see your Doctor please notify at the reception and they will arrange this for you.

KNOW WHERE TO GO

Consider the range of services available to you and use the NHS responsibly.

Care at Home

Care at home

Be prepared to care for yourself with a well-stocked medicine cabinet and plenty of rest

cough or cold
upset stomach
pain or headache
cuts and grazes
sore throat (but if for two weeks or more contact your GP)

For health advice,

Visit nhs.uk

Pharmacy

Pharmacist

Ask for advice on ailments, medicines and healthier living

queries about medication, dosage, type or suitability plus urgent requests or if related to hospital discharge
repeat prescription
sore eyes (but if persists go to optician)
runny nose
diarrhoea
bite or sting

Find a Pharmacy