Opening Hours

Castle Medical Centre

Today
08:00 - 18:30
Fri 10 Jul
08:00 - 18:30
Sat 11 Jul
Closed
Sun 12 Jul
Closed
Mon 13 Jul
08:00 - 18:30
Tue 14 Jul
08:00 - 18:30
Wed 15 Jul
08:00 - 18:30

Castle Medical Centre will be closed on Saturdays until further notice

When We Are Closed

In the first instance, call the main surgery number on 01926 857331 and you will be advised who to call.

These are the "Out of Hours" numbers:

Depending on the time of day, you will get to speak to a doctor or nurse and help you get urgent care quickly.  You may be offered telephone advice, given at appointment to be seen at the surgery or GP centre based at Warwick Hospital, or arrange a visit, whichever is clinically appropriate.  All calls will be recorded for medico-legal reasons.

If you are calling between:-

18:30 – 08:00

Monday - Friday

Please call the NHS 111 Service (Dial 111)

18:30 Friday – 08:00 Monday

08:00 – 08:00

Any Bank Holiday

 

 

 

If you are calling between:-

 18:00 – 18:30

Mon-Thursday

Please call the Doctors Answering Service on 01926 310360

(The NHS 111 service does not operate at these times)

16:30 – 18:30

Friday

 

 

Ring 999 if you are concerned you have a life threatening condition.

Chest pains and or shortness of breath constitute an emergency.

For very good non urgent information go to http://www.patient.co.uk/

Please don’t just turn up at hospital and expect to be seen. You will have to wait hours which will be very inconvenient for you and is not a short cut through the system. Please use the information above for a much safer and more helpful option for both you and to help the NHS meet your needs.

NHS 111

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

  • Treat yourself at home
  • Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

More Details

Monday:

Castle Medical Centre  - 08:00 – 18:30 *

GP+ HUB – 18:30 – 21:00 (pre-booked only)

Tuesday:

Castle Medical Centre  - 08:00 – 18:30

Wednesday:

Castle Medical Centre -  08:00 – 18:30

GP+ HUB – 18:30 – 21:00 (pre-booked only)

Thursday:

Castle Medical Centre – 08:00 – 18:30

GP+ HUB – 18:30 – 21:00 (pre-booked only)

Friday:

Castle Medical Centre – 08:00 – 18:30

Please note: from 16:30 the surgery only takes urgent telephone calls

Please call the surgery number (follow the instructions and one of the practice's doctors will be bleeped and they will contact you)

Saturday:

Castle Medical Centre – 09:00 – 12:00

GP+ HUB – 09:00 – 12:00 (pre-booked only)

All urgent problems will be dealt with by the Out-of-Hours Service

* The Castle Medical Centre also offers one late surgery from 18:30 – 20:00 on Monday evening.

The GP+ HUB is open from 18:30 – 21:00 Monday, Wednesday & Thursday and on Saturday 09:00 – 12:00.

South Warwickshire GP+ Extended Access Service

Patients across South Warwickshire can access evening and weekend appointments thanks to a service, called GP+, being provided by the South Warwickshire GP Federation (SWGP).

Routine and same day appointments are offered with GPs, nurses and clinical pharmacists. In addition there will be same day appointments from 18:00 – 21:00 on weekdays for children aged 0-16 who need treatment after school hours.

South Warwickshire GP+ appointments are available in Alcester, Kenilworth, Leamington Spa, Southam, Stratford-upon-Avon and Wellesbourne.  The hubs are staffed by GPs and nurses from local GP practices, with some specialist roles recruited specifically for the new service.

GP+ clinicians will have access to patient records, so that the patient’s full medical history is known and records can be updated regardless of when or where patients are seen (subject to consent).

Appointments for the extended access service are booked for you by contacting the surgery during opening hours or by telephoning the GP+ booking line 01926 695949 on a Friday (18.00-20.00) or Saturday & Sundays (09.00-12.00)

Telephone Lines

Mon - Thursday

Open 08:00 – 18:00

Friday

Open 08:00 – 16:30

Saturday

Closed

Sunday

Closed

Although the phone lines are closed on a Friday afternoon from 16:30 for routine appointments one of the practice doctors is always available for urgent medical advice and will see you at the surgery as needed.

Outside of the above hours the surgery telephone lines are diverted to an answer phone.

NHS 111

To get help from NHS 111, you can:

  • Go to 111.nhs.uk (for people aged 5 and over only)
  • Telephone 111

NHS 111 is available 24 hours a day, 7 days a week.

If you have difficulties communicating or hearing, you can:

  • Call 18001 111 on a textphone
  • Use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service

When to Call 999

Call 999 in a medical emergency

This is when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

  • loss of consciousness
  • an acute confused state
  • fits that aren't stopping
  • chest pain
  • breathing difficulties
  • severe bleeding that can't be stopped
  • severe allergic reactions
  • severe burns or scalds

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions.

Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

When to go to A&E

An Accident & Emergency Department (A&E or Casualty) deals with genuine life-threatening emergencies, such as:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds
  • stroke
  • major trauma such as a road traffic accident