Run out of a regular repeat medication and need a supply quickly?
22nd July 2024 - 08.00 - We are working to restore normal services following the global IT outage on Friday 19th July. Our clinical system is fully operational again. We would appreciate your patience as we manage the demand today and thoughout the week. We are working through prescription requests as quickly as possible.
Patient News
GPs want the same things that you do. We believe nobody should struggle to see their family doctor!
GPs want the same things that you do. We believe nobody should struggle to see their family doctor!
*Important Notice*
Dear Patients,
We regret to inform you that our clinical system, EMIS, is still experiencing an unexpected outage.
This is a global problem beyond our control and we are informed that this is being investigated as a priority. This system is crucial for managing appointments, accessing medical records, and processing prescriptions, so this interruption may affect our ability to provide timely and efficient care. We have limited access to your information so please bear with us.
What This Means for You:
Appointment Scheduling: We are unable to book, reschedule, or access details of your upcoming appointments at the moment.
Medical Records: Access to your medical records, including test results, is temporarily unavailable.
Prescription Requests: Processing of repeat prescriptions and new medication requests will be delayed.
Our Commitment to You:
Emergency Care: For urgent medical issues, please use 111 online https://111.nhs.uk/ or visit your nearest urgent care centre or contact emergency services.
Minor illness: Please check your local Pharmacy https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy
Support and Assistance: The national team is working diligently to resolve the issue as quickly as possible. We will keep you informed with updates on our website and through our social media channels.
Alternative Solutions: If you have an urgent medical need or prescription request, please call our reception at 01926 857 331.
Our staff will assist you with interim solutions and provide guidance on alternative care options.
We understand the inconvenience this may cause and appreciate your patience and understanding during this time. Your health and well-being are our top priorities, and we are doing everything we can to restore full service as swiftly as possible.
Thank you for your cooperation.
Sincerely,
Castle Medical Centre
*Important Notice*
Dear Patients,
We regret to inform you that our clinical system, EMIS, is still experiencing an unexpected outage.
This is a global problem beyond our control and we are informed that this is being investigated as a priority. This system is crucial for managing appointments, accessing medical records, and processing prescriptions, so this interruption may affect our ability to provide timely and efficient care. We have limited access to your information so please bear with us.
What This Means for You:
Appointment Scheduling: We are unable to book, reschedule, or access details of your upcoming appointments at the moment.
Medical Records: Access to your medical records, including test results, is temporarily unavailable.
Prescription Requests: Processing of repeat prescriptions and new medication requests will be delayed.
Our Commitment to You:
Emergency Care: For urgent medical issues, please use 111 online https://111.nhs.uk/ or visit your nearest urgent care centre or contact emergency services.
Minor illness: Please check your local Pharmacy https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy
Support and Assistance: The national team is working diligently to resolve the issue as quickly as possible. We will keep you informed with updates on our website and through our social media channels.
Alternative Solutions: If you have an urgent medical need or prescription request, please call our reception at 01926 857 331.
Our staff will assist you with interim solutions and provide guidance on alternative care options.
We understand the inconvenience this may cause and appreciate your patience and understanding during this time. Your health and well-being are our top priorities, and we are doing everything we can to restore full service as swiftly as possible.
Thank you for your cooperation.
Sincerely,
Castle Medical Centre
111 online Emergency prescriptions
Use this service to request a limited emergency supply of a medicine you've completely run out of.
This must be a medicine you are prescribed regularly, through a repeat prescription.
You will be charged your usual prescription fee. If you do not usually pay, it will be free.
You can select a pharmacy to send the request to and go there directly to obtain the supply if appropriate.
111.nhs.uk/emergency-prescription
When not to use this service
If you need medicine and also have any symptoms, call 111 and speak to an adviser instead.
You cannot use this service to get:
- antibiotics for a new or recent problem
- controlled drugs that require identification to collect
111 online Emergency prescriptions
Use this service to request a limited emergency supply of a medicine you've completely run out of.
This must be a medicine you are prescribed regularly, through a repeat prescription.
You will be charged your usual prescription fee. If you do not usually pay, it will be free.
You can select a pharmacy to send the request to and go there directly to obtain the supply if appropriate.
111.nhs.uk/emergency-prescription
When not to use this service
If you need medicine and also have any symptoms, call 111 and speak to an adviser instead.
You cannot use this service to get:
- antibiotics for a new or recent problem
- controlled drugs that require identification to collect
Millions at risk from 'silent killer' as NHS campaign warns there are often 'no clues' when it comes to high blood pressure.
Read on Get your blood pressure checked - GOV.UK (www.gov.uk)
Find a pharmacy that offers free blood pressure checks - NHS (www.nhs.uk)
Millions at risk from 'silent killer' as NHS campaign warns there are often 'no clues' when it comes to high blood pressure.
Read on Get your blood pressure checked - GOV.UK (www.gov.uk)
Find a pharmacy that offers free blood pressure checks - NHS (www.nhs.uk)
We have been informed by our IT provider that there has been issues integrating radiology results into our clinical system. If you have had a CT scan, x-ray, MRI scan or ultrasound scan in the last 3 weeks, it is likely the result is not available in your records. They are working on a fix and we have been informed that all missing results have been re-submitted. Please let us know if your result is still unavailable and we will access the hospital system and retrieve your result manually. Please phone after 11.00am to avoid the morning rush.
We have been informed by our IT provider that there has been issues integrating radiology results into our clinical system. If you have had a CT scan, x-ray, MRI scan or ultrasound scan in the last 3 weeks, it is likely the result is not available in your records. They are working on a fix and we have been informed that all missing results have been re-submitted. Please let us know if your result is still unavailable and we will access the hospital system and retrieve your result manually. Please phone after 11.00am to avoid the morning rush.
Measles
What is measles?
Measles usually starts with cold-like symptoms, followed by a rash a few days later. Some people may also get small spots in their mouth.
Cold-like symptoms
The first symptoms of measles include:
- a high temperature
- a runny or blocked nose
- sneezing
- a cough
- red, sore, watery eyes
There are other causes of rashes in babies and children too
2 MMR vaccines give lifelong 99% protection against measles. 1 vaccine will give 92% protection.
Sometimes babies over 6 months old are given the MMR vaccine earlier than usual if:
- they may have been exposed to the measles virus
- there is an outbreak of measles
- they are travelling abroad to a country where measles is common
It’s important to check you’ve had both doses if you:
- are about to start college or university
- are going to travel abroad
- are planning a pregnancy
- are a frontline health or social care worker
- were born between 1970 and 1979, as you may have only been vaccinated against measles
- were born between 1980 and 1990, as you may not be protected against mumps
What to do if you suspect you have measles
Do not panic! It’s very unlikely to be measles if you’ve had both doses of the MMR vaccine or you’ve had measles before.
Please do NOT come to the surgery, visit friends or relatives or send your child to school if you think they may have measles.
Measles can spread to others easily. Contact your GP surgery before you go in.
You can also call 111 or get help from 111 online.
Measles
What is measles?
Measles usually starts with cold-like symptoms, followed by a rash a few days later. Some people may also get small spots in their mouth.
Cold-like symptoms
The first symptoms of measles include:
- a high temperature
- a runny or blocked nose
- sneezing
- a cough
- red, sore, watery eyes
There are other causes of rashes in babies and children too
2 MMR vaccines give lifelong 99% protection against measles. 1 vaccine will give 92% protection.
Sometimes babies over 6 months old are given the MMR vaccine earlier than usual if:
- they may have been exposed to the measles virus
- there is an outbreak of measles
- they are travelling abroad to a country where measles is common
It’s important to check you’ve had both doses if you:
- are about to start college or university
- are going to travel abroad
- are planning a pregnancy
- are a frontline health or social care worker
- were born between 1970 and 1979, as you may have only been vaccinated against measles
- were born between 1980 and 1990, as you may not be protected against mumps
What to do if you suspect you have measles
Do not panic! It’s very unlikely to be measles if you’ve had both doses of the MMR vaccine or you’ve had measles before.
Please do NOT come to the surgery, visit friends or relatives or send your child to school if you think they may have measles.
Measles can spread to others easily. Contact your GP surgery before you go in.
You can also call 111 or get help from 111 online.
We are pleased to inform you that eligible patients will be invited to our digital weight management programme.
For detailed information about the NHS Digital Weight Management Programme, please check out the patient leaflet. You can view the leaflet by clicking on the following link:
We are pleased to inform you that eligible patients will be invited to our digital weight management programme.
For detailed information about the NHS Digital Weight Management Programme, please check out the patient leaflet. You can view the leaflet by clicking on the following link:
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
Please view the newsletter here.
Please view the newsletter here.
NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response.
The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice.
Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage their diabetes.
You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 Monday-Friday from 9am-6pm.
NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response.
The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice.
Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage their diabetes.
You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 Monday-Friday from 9am-6pm.