Who do I see?
Abdominal Pain
Who do I see?
On-site Paramedic, ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
If your abdominal pain is severe, sudden, getting worse, or you feel very unwell, seek urgent medical advice.
If you are unsure about how urgently you need to be seen, contact NHS 111 for advice.
Aches and Pains
Who do I see?
On-site Paramedic, ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
Acne
Who do I see?
ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
Alcohol Addiction
Who do I see?
Change Grow Live (CGL)
Advice
You can self-refer to CGL, a free confidential support service, please complete the following self-referral form https://www.changegrowlive.org/service/warwickshire-drug-alcohol/referrals.
The CGL Team will contact you once you have self-referred to discuss the support available and arrange an appointment if appropriate.
Allergic Reactions
Who do I see?
Pharmacy First Service
Advice
You can contact or visit a participating community pharmacy for certain medical assessment or advice without a GP appointment or referral.
Minor allergic reactions are appropriate for the Pharmacy First Service for patients aged 1 year and over.
If you are experiencing difficulty breathing, swelling of the lips, mouth, tongue or throat, feeling faint, or are becoming very unwell, phone 999 immediately or attend A&E.
Arthritis
Who do I see?
MSK Physio/FCP, ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
Asthma
Who do I see?
Practice Nurse
Advice
Routine asthma reviews and follow-up appointments should be booked with one of our Practice Nurses.
If you are experiencing an acute asthma episode, seek urgent medical advice from your local walk-in centre, A&E, or NHS 111 out of hours.
Athletes Foot
Who do I see?
Pharmacy First Service
Advice
You can contact or visit a participating community pharmacy for certain medical assessment or advice without a GP appointment or referral.
Athletes Foot is appropriate for the Pharmacy First Service.
If the affected area becomes very painful, hot, swollen or rapidly spreads, you develop pus, red streaks or a high temperature, or you become very unwell, seek urgent medical advice.
Back Pain - Spine/Neck Pain
Who do I see?
MSK Physio/FCP, ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
If your pain is severe, sudden or getting worse, or you develop numbness or weakness, loss of feeling around your genitals or anus, difficulty walking, or changes to your bladder or bowel control, seek urgent medical advice.
If you are unsure about how urgently you need to be seen, contact NHS 111 for advice.
Bites and Stings
Who do I see?
Pharmacy First Service
Advice
You can contact or visit a participating community pharmacy for certain medical assessment or advice without a GP appointment or referral.
Minor insect bites or stings are appropriate for the Pharmacy First Service for patients aged 1 year and over.
If you develop difficulty breathing, swelling of the lips, mouth, tongue or throat, dizziness, fainting, or other signs of a severe allergic reaction, phone 999 immediately or attend A&E.
Blood in Stool
Who do I see?
ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
If you have a large amount of blood in your stool, ongoing bleeding, black or very dark stools, severe abdominal pain, feel faint, dizzy or very unwell, seek appropriate urgent medical advice.
If you are unsure about how urgently you need to be seen, contact NHS 111 for advice.
Breast Lumps
Who do I see?
ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
If you notice a rapidly growing lump, significant breast swelling, severe pain, redness or heat, changes to the skin or nipple, or you feel very unwell, seek appropriate urgent medical advice.
If you are unsure about how urgently you need to be seen, contact NHS 111 for advice.
Cellulitis
Who do I see?
On-site Paramedic, ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
If the redness, swelling or pain is rapidly worsening, you develop a high temperature, feel faint or confused, or feel very unwell, seek appropriate urgent medical advice.
If you are unsure about how urgently you need to be seen, contact NHS 111 for advice.
Chest Infection or URTI
Who do I see?
On-site Paramedic, ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
If you develop severe difficulty breathing, chest pain, coughing up blood, blue or grey lips, become confused, or feel very unwell, seek appropriate urgent medical advice.
If you are unsure about how urgently you need to be seen, contact NHS 111 for advice.
Chickenpox or Shingles
Who do I see?
Pharmacy First Service
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
If you develop a severe headache, difficulty breathing, confusion, a rapidly worsening rash, a rash near your eye, or feel very unwell, seek urgent medical advice.
If you are unsure about how urgently you need to be seen, contact NHS 111 for advice.
Children - Mumps/Scarlet Fever
Who do I see?
ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
If your child develops difficulty breathing, becomes unusually drowsy or difficult to wake, has a seizure, develops a rapidly worsening rash, or you are concerned that they are seriously unwell, seek urgent medical advice.
If you are unsure about how urgently your child needs to be seen, contact NHS 111 for advice.
Chronic Back Pain
Who do I see?
ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
Chronic Joint Pain
Who do I see?
ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
Conjunctivitis, Dry or Watery Eyes
Who do I see?
Pharmacy First Service
Advice
You can contact or visit a participating community pharmacy for certain medical assessment or advice without a GP appointment or referral.
Minor eye issues are appropriate for the Pharmacy First Service for patients aged 1 year and over.
If you have severe eye pain, changes or loss of vision, marked sensitivity to light, a severe headache with nausea, an eye injury or chemical exposure, or significant swelling around the eye, seek urgent medical advice.
Constipation
Who do I see?
On-site Paramedic, ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
Contraception
Who do I see?
ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
Cough, Cold, Flu or Nasal Congestion
Who do I see?
Pharmacy First Service
Advice
You can contact or visit a participating community pharmacy for certain medical assessment or advice without a GP appointment or referral.
Coughs, colds, flu, COVID-19 and nasal congestion are often appropriate for the Pharmacy First Service.
If you have severe difficulty breathing, chest pain, coughing up blood, confusion, blue or grey lips or skin, or you are becoming very unwell, seek urgent medical help.
Cystitis
Who do I see?
ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
If you develop a high temperature, pain in your back or side, vomiting, blood in your urine, or feel very unwell, seek urgent medical advice.
If you are unsure about how urgently you need to be seen, contact NHS 111 for advice.
Diarrhoea
Who do I see?
On-site Paramedic, ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
If you have severe or worsening abdominal pain, blood in your stool, persistent vomiting, signs of dehydration, or feel very unwell, seek urgent medical advice.
If you are unsure about how urgently you need to be seen, contact NHS 111 for advice.
Drug Dependence
Who do I see?
Change Grow Live
Advice
You can self-refer to CGL, a free confidential support service, please complete the following self-referral form https://www.changegrowlive.org/service/warwickshire-drug-alcohol/referrals.
The CGL Team will contact you once you have self-referred to discuss the support available and arrange an appointment if appropriate.
Earache
Who do I see?
Pharmacy First Service
Advice
You can contact or visit a participating community pharmacy for certain medical assessment or advice without a GP appointment or referral.
Earaches are appropriate for the Pharmacy First Service for patients aged 1-17 years.
If you develop severe or worsening symptoms, swelling around or behind the ear, discharge from the ear, new hearing loss, severe dizziness, or become very unwell, seek urgent medical advice.
Ear Infection
Who do I see?
Pharmacy First Service
Advice
You can contact or visit a participating community pharmacy for certain medical assessment or advice without a GP appointment or referral.
Ear infections are appropriate for the Pharmacy First Service for patients aged 1-17 years.
If you develop severe or worsening symptoms, swelling around or behind the ear, discharge from the ear, new hearing loss, severe dizziness, or become very unwell, seek urgent medical advice.
Ecezma
Who do I see?
On-site Paramedic, ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
Eyes - Eye Pain or Sudden Vision Loss
Who do I see?
Emergency Eye Referral Service (EERS)
Advice
EERS provides urgent assessment for serious or potentially sight-threatening eye problems.
To access EERS, book a telephone consultation online or call 024 7696 4800. The telephone service is open Monday–Friday, 9am–1pm and 1:30pm–5pm, and Saturday 9am–12pm (excluding bank holidays).
Fit Note
Who do I see?
ANP or GP
Advice
If you have previously had a fit note for the same health problem, you may be able to request an extension without needing a GP appointment.
If you have not had a fit note for this issue before, or you need to discuss an ongoing fit note, you may need to speak to a GP or another clinician before a fit note can be issued.
For a new fit note or to discuss an ongoing fit note, please submit a Medical Triage so a clinician can assess your request.
If you have previously had a fit note for the same issue and only need an extension, please submit an Admin Triage and select ‘Fit Note’.
Haemorrhoids (Piles)
Who do I see?
On-site Paramedic, ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
Hayfever
Who do I see?
Pharmacy First Service
Advice
You can contact or visit a participating community pharmacy for certain medical assessment or advice without a GP appointment or referral.
Hay fever can usually be managed with advice and treatment from a community pharmacy. A pharmacist can assess your symptoms and recommend suitable treatments, such as antihistamines or nasal sprays.
If you develop difficulty breathing, swelling of the lips, mouth, tongue or throat, severe wheezing, or feel faint or very unwell, phone 999 immediately or attend A&E.
Headaches or Migraines
Who do I see?
ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
Heartburn, Indigestion or Reflux
Who do I see?
ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
If you develop severe or persistent chest pain, difficulty breathing, vomit blood, or feel very unwell, seek urgent medical advice.
If you are unsure about how urgently you need to be seen, contact NHS 111 for advice.
Hernia
Who do I see?
ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
Hip Pain
Who do I see?
On-site Paramedic, ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
HRT Review
Who do I see?
Practice Nurse
Advice
Your HRT prescription requires regular monitoring to make sure it is working well for you. You will be sent a short questionnaire at 3, 6 and 9 months. You will then have an annual face to face HRT review with one of our Practice Nurses.
Irritable Bowel Syndrome (IBS)
Who do I see?
ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
Knee Pain
Who do I see?
MSK Physio/FCP, On-site Paramedic, ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
Mastitis
Who do I see?
GP
Medication Queries
Who do I see?
ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
Medication, DOAC, SMR Reviews
Who do I see?
Clinical Pharmacist
Mental Health
Who do I see?
ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
If you require urgent support for your mental health Dial: 111 option 2 for the NHS Crisis team (Available 24/7). Alternatively, you can contact the Samaritans on: 116 123.
Musculoskeletal Injuries
Who do I see?
MSK Physio/FCP, ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
New Joint Pain
Who do I see?
MSK Physio/FCP, ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
Pill Check
Who do I see?
Practice Nurse
Advice
Your contraceptive pill prescription requires annual monitoring to make sure it is working well for you. You will have an annual face to face pill check with one of our Practice Nurses.
Rhinitis or Sinusitis
Who do I see?
Pharmacy First Service
Advice
You can contact or visit a participating community pharmacy for certain medical assessment or advice without a GP appointment or referral.
Acute sinusitis is appropriate for the Pharmacy First Service for patients aged 12 years and over.
If you develop swelling around the eyes, severe headache, vision changes, neck stiffness, confusion, or become very unwell, seek urgent medical advice.
Ringworm, Scabies or Impetigo
Who do I see?
Pharmacy First Service
Advice
You can contact or visit a participating community pharmacy for certain medical assessment or advice without a GP appointment or referral.
Ringworm, scabies and impetigo are appropriate for the Pharmacy First Service.
If your rash is rapidly spreading, very painful, blistering, peeling, associated with swelling of the face or difficulty breathing, or you are becoming very unwell, seek urgent medical advice.
Sexual Health
Who do I see?
Sexual Health Clinic
Advice
Genitourinary Medicine (GUM) or Sexual and Reproductive Health clinics are free and accessible regardless of your age, gender, ethnicity or sexuality.
Free confidential advice, testing and treatment for STIs, including HIV, as well as contraception including emergency contraception, pregnancy testing and abortion advice.
More information is available on the NHS website for Sexual Health.
Shoulder Pain
Who do I see?
MSK Physio/FCP, On-site Paramedic, ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
Sore Throat, Tonsilitis or Pharyngitis
Who do I see?
Pharmacy First Service
Advice
You can contact or visit a participating community pharmacy for certain medical assessment or advice without a GP appointment or referral.
Sore throat, tonsillitis and pharyngitis are appropriate for the Pharmacy First Service for patients aged 5 years and over.
If you have difficulty breathing or swallowing, are drooling, have severe swelling in your throat or mouth, have difficulty opening your mouth, or are becoming very unwell, seek urgent medical advice.
Sports or Soft Tissue Injuries
Who do I see?
MSK Physio/FCP, On-site Paramedic, ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
Sprains, Strains or Bruises
Who do I see?
MSK Physio/FCP, On-site Paramedic, ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
Test Results
Who do I see?
ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
UTI
Who do I see?
Pharmacy First Service
Advice
You can contact or visit a participating community pharmacy for certain medical assessment or advice without a GP appointment or referral.
Uncomplicated UTIs are appropriate for the Pharmacy First Service for women aged 16–64 years.
If you have a high temperature, pain in your back or side, blood in your urine, vomiting, severe pain, confusion, or feel very unwell, seek urgent medical advice.
Vertigo
Who do I see?
ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
If you develop sudden weakness or numbness, difficulty speaking, a severe headache, loss of consciousness, new vision problems, or feel very unwell, seek urgent medical advice.
If you are unsure about how urgently you need to be seen, contact NHS 111 for advice.
Vomiting
Who do I see?
ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
If you are unable to keep fluids down, vomit blood, develop severe or worsening abdominal pain, have signs of dehydration, or feel very unwell, seek urgent medical advice.
If you are unsure about how urgently you need to be seen, contact NHS 111 for advice.
Warts or Verucas
Who do I see?
GP
Weight Management
Who do I see?
Fitter Futures
Advice
If you are aged 18 and over, you may be eligible for free support with weight management, stopping smoking, and physical activity through Fitter Futures Warwickshire.
The programme includes personalised advice and a 12-week plan to help you make sustainable lifestyle changes.
You can self-refer on the Fitter Futures website.
Women's Health
Who do I see?
ANP or GP
Advice
The triaging Doctor will advise which clinician is most appropriate based on the medical triage form submitted.
