Appointments

Who do I see?

How to access an appointment

We are starting a new way to get appointments, called total triage (online consulting).

Our new appointment system will help us:

Make sure urgent problems are seen quickly
Improve fairness and help you see the right person
Make sure every patient gets the right care the first time
Reduce waiting times and missed appointments

Please follow the steps below and choose the service that is right for you

Pharmacy First - Your Go-To for Quick Healthcare

What is Pharmacy First?

Pharmacy First is an NHS service. It helps you get health advice and treatment for common problems at your local pharmacy. You don’t need a GP appointment or a prescription for issues like:

Sinusitis
Sore throats
Earaches
Infected insect bites
Impetigo
Shingles
Uncomplicated urinary tract infections in women

How Can Pharmacy First Help?

Pharmacy First gives quick treatment and advice for these common conditions. Pharmacists might offer you over-the-counter medicine, or prescription medicine based on your needs. All consultations are private. You can also be sent to Pharmacy First by NHS services like NHS 111 or your GP.

Additional Support from Pharmacies

Minor Illnesses: Pharmacists can help with common problems. This includes colds, flu, aches, pains, rashes, and cystitis. They can also help with emergency contraception, pregnancy tests, and needle exchange. You don’t need an appointment, and they will send you to a doctor if needed.
Medication Advice: Pharmacists know a lot about medicines. If you have questions about your prescription or medicine you buy yourself, they can help. If you start a new long-term medicine, the New Medicine Service can give you support. If you take many medicines, the Medicines Use Review (MUR) can help make sure you take them safely.
Repeat Prescriptions: Pharmacists can help you with your repeat prescriptions. This means you may not need to see the GP if your condition is stable. If there is a problem with your medicine, the pharmacist can talk to your GP for you.
Healthy Living Advice: Pharmacies can help you stay healthy. They can give you advice on eating well, exercising, and quitting smoking. They can offer products that help you stop smoking and check in with you to help you stay on track.

Pharmacy First is here to make getting the care you need simpler and faster.

Total Triage - Online consulting

Castle Medical Centre is changing to a Total Triage appointment system. This will start in November 2025. This change will help you get the right care more quickly and fairly. Every request for an appointment or medical advice will be reviewed first by our clinical team.

We will assess your needs and direct you to the most appropriate care – which might be;

An urgent same-day appointment with a member of our clinical team (In person or by phone)
A priority appointment within 3 working days
A prebooked routine appointment
Advice from a pharmacist of another service
Self-care guidance
A follow-up or referral as needed

When you can, send us your triage request as soon as possible. This helps us decide who needs care first and makes sure urgent patients are seen quickly.

Call the Practice

If you can’t send a triage request yourself, our reception team can help. They will ask you the same questions that are on the online form and send the request for you. A member of our clinical team will then look at it and decide what care you need.

Telephone: 01926 857 331

We have many different clinicians working at Castle Medical Centre. Tell us what you need and we will find the best way to help you.

Doctor

Doctor Competencies:

• Dementia • Dermatology • Eating Disorders • Men and Women’s health

• Elderly care/Frailty • Family planning • Learning Disability • Neurology

• Mental Health • Minor Surgery • Musculoskeletal • Skin lesions

• Ring pessaries

Advanced Clinical Practitioner

Advanced Clinical Practitioner Competencies:

• Abdominal pain • Acne • Allergic Reactions • Arthritis

• Cellulitis • Constipation • Chronic joint pain • Diarrhoea

• Vomiting • Eczema • Headaches • Migraines

• Ring pessaries • Hernia • Lumps and bumps • Mental Health

• Sprains/Strains • Bruising

First Contact Physiotherapist

In person and phone appointments can be booked in advance.

First Contact Physiotherapist Competencies:

• Back and neck pain • Joint aches/pains • Arthritis

• Assess and diagnose

Nursing Team

A Variety of appointments are available to book ahead of time.

Nursing Team Competencies:

• Dressings • Chronis disease reviews (Diabetes, Asthma, COPD)

• Cervical Smears • Ear Checks • Adult and Child Vaccinations • Contraception

• HRT • Warfarin monitoring • Wound care • Travel Vaccinations

Cancelling your appointment

Please make every effort to attend your appointment. If you are unable to attend, please cancel it as soon as possible.

Cancelling your appointment

Cancel your appointment if you no longer need it. This helps us use every appointment and lets other patients be seen more quickly. It also stops NHS resources from being wasted, and we really appreciate it.

Appointments can be cancelled

Using online services
Using our form below
Follow the instructions on your appointment reminder text and reply
Telephone the surgery (01926 857331) press 1 to cancel or check the time of your appointment.

Extended Access

Castle Medical Centre offers appointments in Extended Access two times a week.

Extended Access

Extended Access Clinics as follows

Monday evenings 18:30 – 21:00
Saturdays on an ad hoc basis for pre booked appointments only 09:00 – 12:00

There are GP and Nurse appointments available during the out of hours sessions above.

To book an appointment in one of our extended access clinics please telephone reception or send in an online request

Home Visits

Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit. There are also better facilities for examining and treating patient at the practice.

Who can request a Home Visit?

Home visits are generally made in emergencies but people who may be eligible for a home visit are;

Patients with urgent medical problems, who are too ill to leave home.
Terminally ill patients.
Housebound patients who never leave home and have chronic conditions that need monitoring.

Who will be visiting you?

GP
Paramedic visiting service

If you need a home visit, contact the practice at your soonest convivence, ideally before 10.30am. We may telephone you to assess your problem in more detail before visiting.

Who do I see?